Frequently Asked Questions

How much are tickets?

The ticket prices for this year´s festival can be found on the Tickets page.
Please note that there is a $2.50 booking fee per ticket, and a 1.5% credit card fee charged on the transaction total.

How do I buy tickets?

Tickets can be purchased online using your Mastercard or Visa Card or Visa/Master Card Debit Card from the Tickets page.
Tickets can also be purchased over the phone by calling our office on 07 5496 1066 between 9am and 5pm AEST Monday to Friday.

How do I receive my tickets?

Upon successful completion of your purchase a confirmation email is sent to your email address with your tickets and receipt attached. 

How do I purchase an additional Youth Ticket?

Please contact us on 07 5496 1066 to add a Youth Ticket to an existing order.

Can I purchase a Youth Ticket online without a Guardian Ticket?

No. Please ask your Guardian to contact us on 07 5496 1066 to purchase the ticket.

I have purchased a Guardian Ticket rather than an Adult ticket. Will this be an issue?

No.

What are the Early Bird ticket rounds?

Early Bird tickets are available in 4 discounted rounds with the largest discount available in the first round. A limited number of tickets are available in each round.

What dates do the Early Bird ticket rounds change?

Early Bird ticket rounds do not end on a specific date. When all the tickets available for each round are sold the next round begins.

What is a Season ticket?

A Season ticket is valid for the 6 day duration of the festival.

Do I need to know the day I am coming before I buy a ticket?

You will need to purchase a ticket for a specific day however you can change the day of your ticket by contacting the office on 07 5496 1066.

Are there 2 or 3 day tickets?

No. Only Season tickets and single Day & Evening tickets are available.  If you would like to come for more then one day you will need to purchase multiple single Day & Evening tickets.

Are there student/pensioner discounts?

No. We aim to keep our festival tickets prices as low as possible for everyone and provide discounts through the ticket rounds. We also have an extensive volunteering program where people can volunteer for 5 hours per day at the festival in exchange for a festival ticket.
Apply for a volunteer position

Do I need a camping ticket?

The answer for most people is yes. If you are planning on staying over night on site in any form (car, tent, motor home, caravan and Tent City etc) then you will need to purchase a camping ticket. 

Can I bring my campervan, motor home, caravan or camper trailer to the festival?

Yes. We ask that all patrons keep their campsite as small as possible to make it fair for everyone. Please note there are no powered sites or separate areas for these options.

Do I need to purchase a camping ticket if I have a campervan, motor home, caravan or camper trailer?

Yes, you will need to purchase camping tickets.

Are campsites allocated in the campgrounds?

No, campsites are not allocated.  We operate on a first in first served basis.  We have plenty of room for everyone. 

If I book into Tent City do I need a camping ticket?

Yes. Your camping ticket gives you access to book Tent City. Festival tickets should be purchased prior to arranging accommodation in Tent City.  Please contact Tent City on 07 5482 6788 to book.

What time must I vacate my site if I am camping overnight?

10am the following day.  Your ticket does not allow access to the Festival precinct the morning of your departure.

Can I camp in Season Camping if I have an Overnight Ticket?

Generally no. If you are joining an established campsite with family and friends in the Season Campgrounds you can arrange access at the Solutions Tent when you arrive.

Can I give my ticket away?

Yes. The name on each ticket can be changed by the purchaser.  Please contact us on 07 5496 1066 to amend any ticket names.

Can I share my Season ticket with someone else?

No. One ticket can only be exchanged for one wristband. The festival wristband must be worn at all times.

What if my name is not on my ticket?

The purchaser of the ticket must ensure that the name on each ticket is correct and photo ID will be required at the Festival Entry Gate.

Can I change the day, add camping, or sell my tickets?

Yes. At this stage we are unable to offer the facility to amend or sell your tickets online.  Please contact us on 07 5496 1066 to amend your tickets.

Can I get a refund?

No. We have a strict No Refund Policy on all tickets. 

What are the gate opening times?

25th Dec – open 2pm (open 24 hours) Season campers only (Fees Applicable)
26th Dec – open from previous day – Season campers only.
27th, 28th, 29th, 30th, 31st Dec – open 8am – close 10pm
1st Jan – open 8am – close 8pm.

Can I come to the early activities (before 8am) if I do not have a season ticket?

No. Programmed activities or workshops prior to 8am are for Season Ticket holders only.

Can I purchase a camping ticket for the 25th or 26th of December if I do not have a season ticket?

No, camping on the 25th and 26th of December is only available to season ticket holders.

Can I purchase a camping ticket for the night before I want to go to the festival?

No, we do not offer single night camping tickets.

Can I buy an Evening only or 24 hours ticket?

No.

How do I book for Workshops?

Workshop bookings open in November via our website and can be booked online only.

Can I purchase a selection of day/evening tickets for more than one date through the online booking system?

Yes.  Once you have selected the first day you would like to purchase click the “select another date” button.

How do I purchase a programme or poster?

Posters and programmes can be purchased online the same way as purchasing a ticket.  Select any day and the top option will be programmes or posters.

Do my children require ID?

Generally no.  We would encourage youth who have ID to bring as they may be required to show proof of age.